Our software, the Digital Maintenance Expert, is the world's first solution that not only manages knowledge, but also transforms it into operational support and strategic insights—and does so in a scalable way. To achieve this, a novel artificial intelligence combines knowledge management and assistance systems in a single software package for the first time. This helps to secure expert knowledge digitally for the future and make it available for user-oriented daily use.
Digitalization in agricultural technology is more than just a buzzword, and particular flexibility is required in many different areas, especially in service.
Providers must meet challenges such as:
· Global customers across time zones, national borders, and language regions
· Clear time windows when specific work steps must be completed and machines need to run – from field preparation to harvesting
· Diversity in service structures, from hotlines to service hubs to dealers
· A shortage of skilled workers with deep and broad knowledge
· Increasing expectations from a new, young service generation regarding different tools
Equally demanding from the user's perspective:
· Time is money: When a machine is down, remedial action must be taken immediately
· Simple problem-solving with targeted information, instead of searching through databases
· The desire to receive digital offerings that are perfectly tailored to their needs
The findIQ software is designed to address precisely these requirements and has proven to be particularly well-suited for use in agricultural technology. The software makes it possible to capture the complexity of a machine in motion, and everything is modular and scalable. Once a knowledge database has been created for a machine, it can be duplicated and expanded – for example, to accommodate different external conditions in other climate zones.
The software user is guided to problem resolution with simple questions in just a few clicks, without requiring advanced knowledge. And with every piece of feedback directly from the field or barn, the knowledge database grows, benefiting an entire manufacturer's community. Soon, the app will even function as an offline version, so that digital, fact-based service is truly available to the end user 24 hours a day, 7 days a week.
