JMA FSM (Field Service Management)

JMA FSM is the mobile extension of the JMA DSM service module, enabling efficient management, execution, and tracking of service operations directly in the field.

Service technicians can access all relevant data through the Power App – from machine and customer information to work orders, spare parts, and digital service reports.

Thanks to real-time synchronization with the central ERP system, service managers, workshop supervisors, and service teams always have a clear overview of ongoing jobs, open orders, and feedback.

Photos, working hours, and materials can be documented and digitally signed directly on site.

Key Benefits at a Glance:

• Mobile work order creation and processing
• Digital service reports with customer signature
• Direct integration into the JMA DSM ERP system based on Microsoft Business Central
• Transparent job scheduling and status tracking
• Reduced post-processing times and faster invoicing

With JMA FSM, service processes become simpler, faster, and more transparent — from job planning to invoicing.